Return Policy

We want you to love your purchase. If for any reason you are not satisfied, you may return eligible items within 14 days of delivery for a refund. Please review our return terms below:

1. Return Period: Free refund request within 14 days of receiving your order.

2. Return Shipping: Customers are responsible for return shipping costs.

3. Condition of Items: Returned products must be in their original packaging, with all brand tags, labels, and hangtags intact.

4. Non-Returnable Items: Products that are used, damaged, stained, or with missing/damaged packaging or tags are not eligible for return.

5. Damaged or Defective Items: If your order arrives damaged or defective, please contact us immediately with photos, and we will assist you with a replacement or refund.

Once your return is received and inspected, we will process your refund to your original payment method.

For any return inquiries, please contact our customer service team at info@story-suns.com