FREQUENTLY ASKED QUESTIONS
Everything you need to know, answered.
What makes STORY&SUNS special?
We curate timeless games, artisan porcelain, and thoughtful home accents that bring beauty, joy, and meaning to everyday living.
Do you offer worldwide shipping?
Yes! We offer free worldwide shipping on all orders, so you can enjoy our collections wherever you are.
How long does delivery take?
Orders are typically processed within 3 business days. Delivery to the US, UK, and Europe generally takes 7–12 business days after dispatch.
Can I return or exchange an item?
We accept eligible returns within 14 days of delivery. Items must be unused, in their original packaging, and with all tags intact. Return shipping costs are the customer's responsibility.
Are your products suitable for gifting?
Absolutely! Our collections feature thoughtfully selected pieces perfect for birthdays, holidays, housewarmings, and meaningful celebrations.
How can I contact customer support?
We're always happy to help! Reach out to us at info@story-suns.com for assistance with your order or any product questions.
